Hiring freshers For Voice process

Roles and Responsibilities :

• Handle customer inquiries via phone calls, chats, and emails in a timely and professional manner.
• Provide accurate information to customers regarding products/services offered by the company.
• Resolve customer complaints and concerns in a fair and efficient way.
• Meet performance targets set for call handling time, resolution rates, and quality metrics.

Job Requirements :

• 0-5 years of experience in BPO/Call Centre environment or related field.
• Excellent communication skills with ability to handle high-pressure situations.
• Proficiency in using computer software applications such as CRM systems.