Hiring Freshers For voice & Non-voice process

Job Title: International Voice & Non-Voice Associate (Freshers Only)

Job Summary We are hiring graduate freshers for our International Voice and Non-Voice processes. This role involves managing customer queries, delivering exceptional client support through calls, emails, or chat, and maintaining service quality standards in a fast-paced environment.

Key Responsibilities

• Handle inbound customer support or back-office tasks via voice, email, or chat channels.
• Resolve customer inquiries accurately while maintaining required efficiency and quality metrics.
• Update CRM systems and document interactions systematically.
• Collaborate with team members to meet individual and process-level targets.

Candidate Requirements

• Education: Graduation is mandatory (any stream); freshers are welcome to apply.
• Skills: Fluent verbal and written English communication skills, basic computer knowledge, and strong problem-solving abilities.
• Work Shift: Rotational shifts (including night shifts) with 2 consecutive days off.

Salary & Compensation

• In-Hand Salary: 18,000 to 26,000 per month.
• Incentives: Attractive performance-based monthly incentives.

Perks & Benefits

• Transportation: Both-side cab facility with door-to-door pick-up and drop.
• Benefits: Provident Fund (PF) and medical facilities provided.