Hiring Fresher - BPO - NON Voice / Voice Process

IMMEDIATE HIRING CUSTOMER SUPPORT EXECUTIVE

Multiple Openings Across Chennai – Apply Now

Locations: Chennai

Industry: BPO / Customer Support

Experience: Freshers & Experienced Candidates

Qualification: Degree not mandatory for selected voice roles

1. Tamil Voice Process – Customer Support

Location: Mount Road
Shift: Day Shift
Salary: 14,000 Take Home

Job Description:

• Handle customer calls and understand their queries, requests and concerns.
• Provide accurate information and suitable solutions to customers.
• Maintain professional communication and deliver a positive customer experience.
• Record customer interactions and update necessary details in the system.
• Meet assigned customer service, quality and productivity targets.
• Freshers will receive process training.

2. Email & Chat Support – Semi Voice

Shift: General Day Shift / Rotational Week Off

Salary: 14,100 Take Home

Openings: 20

Process: 60% Non-Voice / 40% Voice

Job Description:

• Respond to customer queries through email and chat.
• Understand customer requirements and provide appropriate resolutions.
• Handle limited voice interactions as part of the semi-voice process.
• Maintain accuracy, response time and service quality.
• Update customer information and ensure proper follow-up wherever required.
• Work towards assigned productivity and quality targets.

Eligibility:

• Any Graduate / Post Graduate
• Freshers or candidates with minimum 1 year experience in any domain
• Good English communication skills
• English + any regional language preferred
• Immediate joiners preferred

Interview: Direct interview at Karapakkam office. No telephonic interview.

3. Inbound Voice Process – Customer Support

Location: Chennai

Shift: Rotational Shift

Salary: Up to 20,000 Take Home, depending on language proficiency

Languages: English + Any Regional Language

Job Description:

• Handle inbound customer calls and assist customers with their queries.
• Understand customer concerns and provide accurate information and resolutions.
• Maintain professional communication throughout the interaction.
• Escalate complex issues to the appropriate team when required.
• Ensure customer satisfaction while maintaining call quality standards.
• Achieve assigned productivity, quality and customer service targets.

General Eligibility

• Freshers are welcome to apply
• Candidates with active arrears can also apply, wherever applicable
• Good communication skills required
• Basic English and typing skills preferred
• Training will be provided for freshers
• Immediate joining opportunities available

Interested candidates can share their CV or contact the recruitment team for further details.

Hiring – Insurance Renewal Process

Location: Chennai

Shift: General Shift

Week Off: Sunday – Fixed

Open Positions

• Kannada: 2 Openings – 21,000 + Incentives
• Malayalam: 2 Openings – 18,000 + Incentives
• Telugu: 2 Openings – 15,500 + Incentives

Job Description

• Handle inbound/outbound customer interactions related to motor insurance renewal.
• Contact existing customers and remind them about their upcoming insurance renewal.
• Explain renewal options, policy details and assist customers throughout the renewal process.
• Resolve basic customer queries and provide accurate information.
• Maintain professional communication and ensure a positive customer experience.
• Achieve assigned renewal and customer service targets.

Eligibility

• Freshers are welcome to apply
• Candidates should have good communication skills in the required regional language
• Immediate joiners preferred

Interested candidates can WhatsApp profiles to [phone removed]