Hiring For VOICE / Blended Profile @Banglore

Role & responsibilities -

• Managing all customer interactions through calls, emails and chat in a timely and professional manner within an agreed service level.
• Complete customer requests for new/additional services according to business rules and processes, within defined service levels and accuracy targets, to get it right first time and avoid repeat calls/follow up/corrective actions and billing accuracy targets.
• Demonstrate ownership and accountability throughout all customer contact, representing client in the best possible light to the business customer base and acting as the customer champion.
• Understand and interpret customer contracts into day-to-day processes and utilize that knowledge in handling requests.
• Engage with key stakeholders over the phone, via e-mail or face to face when requested, building and developing relationships with these customers and partners.
• Flexibility to cross-train and support with other complexities in the wider business area.
• Assist with any other key tasks as requested.
• Ability to adapt to and thrive in a fast-paced, dynamic environment.
• Communicate clearly and professionally both verbally and in writing.
• Problem-solving skills, including questioning and diagnostic abilities.
• Demonstrate an ability to develop and maintain a network of contacts internally and externally.
• Understanding of customer contracts and delivery expectations.
• Effective listening skills and excellent attention to detail.
• Decision Making: Decisions are mainly based on policy, process and published business rules and pre-set investment levels, but agent is empowered to find the best solution for the customer and escalate where this is not possible within defined rules or processes.
• Qualification:
• Any graduate (10+2+3) with a minimum of 1 year of experience or an MBA fresher
• The candidate should be fluent in Hindi and English.
• 6 Days working
• Rotational Shifts: (7 am to 9 pm (any 9 hours between), Female and Male)
• Location:- Bangalore
• 1. Rotational Off
• Work from the Office
• CTC: Up to 25,000/- per month for an MBA fresher
• Take home: 20,000/- per month for an MBA fresher
• CTC: Up to 30,000/- per month for experienced candidates
• Take Home: up to 25,000/- for experienced candidates
• Apprentice Salary:
• Freshers: 22,500/- stipend per month