Hiring For TL / TM / SDM - GIS Mapping - Hyderabad

Role : Team Lead / Team Manager / SDM

Job purpose

To manage a team and drive performance management along with driving process improvement initiatives.

Must have skills/ qualifications

• Minimum Graduate in streams of commerce, geography, management, mathematics, science, computers or engineering
• 7+ Years of experience in similar environments/ tech companies, including 3 years of managing teams
• Manage teams to deliver on SLA, KPIs and KRAs,
• Responsible for operational efficiency & effectiveness of the teams.
• Ensure the team meets all contractual SLA targets along with helping others to meet the same
• Monitor performance, identify improvement areas, implement action plans and track them to closure.
• Manage metrics and enhance their usefulness by improving correlation with customer satisfaction.
• Manage stakeholder expectations by engaging QC team and Policy Engagement functions.
• Carry out pre-emptive and predictive analysis to improve the issue prevention focus of the process.
• Identify automation/optimization opportunities and develop technical solutions to drive such changes.
• Drive skill enhancement initiatives in the team through knowledge sharing, cross training and rotation
• Proactively look for process/product improvement opportunities
• Champion RCA efforts and inculcate culture of data driven deep dive analysis in the team.
• Drive workflow and policy/process related change management initiatives
• Conduct annual / bi-annual appraisals