{"@context":"https://schema.org","@type":"JobPosting","title":"Hiring For Telecaller collections","description":"

Role & responsibilities :

Collections & Calling

Handle outbound calls for assigned MFI loan accounts (190 DPD)
Ensure daily calling coverage of allocated members/borrowers
Engage customers in a polite, non-aggressive manner
Educate customers on due date, overdue amount, and repayment methods
Understand customer issues and provide resolution or guidance

Digital Payment Conversion

Encourage customers to make immediate digital payments
Guide customers on:
UPI / QR / BBPS / Payment links
Track and follow-up for same-day payment realization

Fraud / Dispute Identification

Identify cases where:
Payment done but not reflected
Suspicious activity or fraud indication

Preferred candidate profile

1)Fluent in Hindi/

2)• PU/Graduate

3)• Experience in tele-calling, collections, recovery, or customer service preferred.

Strong persuasion, negotiation, and communication skills.
Ability to handle difficult conversations with patience and professionalism.

Basic computer and documentation skills..

Interested ca n share their updated CV @Sneha -9032608694

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