Hiring for Technical Support/ Service desk

Description

We are seeking a dedicated Technical Support/Service Desk professional to join our team in India. The ideal candidate will have 1-5 years of experience in providing exceptional customer support and troubleshooting technical issues. You will be the first point of contact for customers seeking assistance with our products and services.

Responsibilities

• Provide technical support to customers via phone, email, or chat.
• Diagnose and resolve technical issues related to software and hardware.
• Maintain detailed records of customer interactions and issues in the ticketing system.
• Collaborate with other team members to improve service delivery and customer satisfaction.
• Assist in the development of technical documentation and user guides.
• Train customers on product usage and best practices.

Skills and Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 1-5 years of experience in technical support or service desk roles.
• Strong understanding of operating systems (Windows, macOS, Linux).
• Familiarity with networking concepts and troubleshooting.
• Experience with ticketing systems (e.g., JIRA, ServiceNow).
• Excellent communication skills, both verbal and written.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and attention to detail.

Contact

Veera-[phone removed]