Hiring For Technical Lead - Dynamics 365 -Mumbai

Role Summary

We are looking for a skilled Microsoft Dynamics 365 (D365) Techno-Functional Consultant with 9+ years of experience in implementing, configuring, and supporting Dynamics 365 Sales, Marketing and Customer Service solutions. The ideal candidate should possess a strong blend of functional business process knowledge and technical expertise to deliver end-to-end CRM solutions.

Key Responsibilities

• Gather, analyze, and document business requirements for Sales and Customer Service processes.
• Configure and customize Microsoft Dynamics 365 Sales and Customer Service applications.
• Design and implement solutions using Microsoft Dynamics 365
• Develop and customize plugins, workflows, JavaScript, business rules, custom APIs, and PCF controls.
• Integrate D365 with external applications using REST APIs, Azure Services, Logic Apps or middleware.
• Perform data migration using Data Import Wizard, SSIS or Azure Data Factory.
• Participate in solution design, technical architecture, code reviews and deployment activities.
• Troubleshoot production issues and optimize application performance.
• Collaborate with business stakeholders, functional consultants and cross-functional teams during all project phases.
• Support testing activities including SIT, UAT, regression testing and production deployments.

Required Skills

Functional

• Strong understanding of:
• Lead-to-Opportunity
• Opportunity-to-Quote
• Quote-to-Order
• Customer Case Management
• SLA Management
• Knowledge Management
• Omnichannel/Customer Service Workspace (preferred)
• Experience in requirement gathering and solution design.
• Understanding of Agile/Scrum delivery methodology.

Technical

• Microsoft Dynamics 365 Sales & Customer Service
• Power Platform (Power Apps, Power Automate, Power BI)
• C#, .NET Framework/.NET Core
• JavaScript, TypeScript
• Dataverse
• Plugin Development
• Custom Workflow Activities
• REST APIs & Web API
• Azure Functions, Logic Apps (preferred)
• SQL Server
• Git/Azure DevOps
• CI/CD pipelines

Preferred Skills

• Experience with Power Pages and Copilot for Dynamics 365.
• Experience integrating D365 with ERP systems such as SAP.
• Knowledge of Microsoft Azure Integration Services.
• Experience in multi-country/global CRM implementations.

Qualifications

• Bachelors degree in computer science, Engineering or related field.
• 9+ years of Microsoft Dynamics 365 CRM implementation experience.
• Microsoft Dynamics 365 and/or Power Platform certifications are highly preferred.

Good to Have

• Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate
• Microsoft Certified: Power Platform Functional Consultant Associate
• Experience working with global stakeholders and distributed delivery teams.
• Exposure to DevOps, ALM, and release management practices.

This role requires an individual who can bridge business and technology, delivering scalable and high-quality D365 Sales and Customer Service solutions while working effectively with both business users and technical