Hiring For Technical Customer Support || VOICE || Gurugram

Role & responsibilities :

• Handle inbound and outbound customer interactions for an international process through voice calls.
• Provide professional and timely resolution to customer queries, concerns, and service requests.
• Understand customer requirements and recommend suitable products/services.
• Identify upselling and cross-selling opportunities during customer interactions.
• Achieve assigned customer service, sales, and revenue targets.
• Maintain high standards of customer satisfaction and ensure a positive customer experience.
• Accurately document customer interactions, feedback, and resolutions in the CRM/system.
• Follow defined process guidelines, quality standards, compliance requirements, and call-handling procedures.
• Coordinate with internal teams to resolve customer issues when required.
• Meet individual and team performance metrics, including AHT, CSAT, quality, conversion, and sales targets.
• Adapt communication style according to different international customers and situations.

Preferred candidate profile:

• Education: Graduate in any discipline graduation is mandatory.
• Experience: Minimum 1 year of customer support/customer service experience is mandatory.
• Candidates with experience in international voice processes, international BPO, customer service, telesales, upselling, or cross-selling will be preferred.
• Should have excellent spoken English and confidence in handling international customers over the phone.
• Must be comfortable with customer support + upselling responsibilities.
• Should be willing to work in rotational shifts as per business requirements.
• Candidates should be comfortable working from the Gurugram location.
• Salary: 32,000 in-hand per month.
• Transportation: Both-way cab facility available.
• Immediate joiners or candidates with a short notice period can be preferred.

Key Skills:

• Excellent verbal communication and strong spoken English.
• Good pronunciation, fluency, and confidence while communicating with international customers.
• Strong customer-handling and problem-solving abilities.
• Good listening skills and the ability to understand customer needs.
• Strong persuasion and negotiation skills for upselling/cross-selling.
• Target-oriented and comfortable working in a performance-driven environment.
• Ability to handle difficult or irate customers professionally.
• Good interpersonal skills and a customer-first approach.
• Basic computer knowledge and familiarity with CRM/customer support systems.
• Ability to multitask and work effectively under pressure.
• Strong attention to detail and willingness to learn.

FOR MORE DETAILS CALL -

SIMRAN- [phone removed]