CHENNAI · FULLTIME
Hiring For Team Lead - International Voice - Chennai
Hexaware Technologies
Chennai · onsite · Posted 5d ago
Sourced from
Undisclosed4–9 yrsfulltimeChennai
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Section · 01
About this role
Role: Team Lead Operations
Industry: BPO Process: Inbound Customer Service
Notice Period: Only Immediate joiner to 30 days' notice
Shift - Complete Night Shift / Sat & Sun fixed Week Off
- Overall Minimum 4 years of experience into BPO & minimum 1.5 years' experience as Team Lead on papers is mandatory.
- Excellent communication and Strong Team Handling skills.
- KPI/KRA/Attrition/Shrinkage/Occupancy/CSAT/DSAT/SLA/AHT.
- Graduation - Mandate
- Should have prior experience of handling Voice Process.
- Responsible for meeting the SLA targets
- Excellent real time management skills
- Ensure schedule adherence and create an encouraging team environment.
Interested candidates please share CV to :
Email - [email removed]
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Section · 02
Skills
CSATrosteringService levelTATSLAattritionshrinkageEscalationsKPIAhtKRA
Section · Company
About Hexaware Technologies
Hexaware Technologies
IT Services & Consulting
23.9k+
employees
1990
36 years old
Navi Mumbai, Maharashtra
India
About
Hexaware is a global technology and business process services company. Our 32,000+ Hexawarians wake up every day with a singular purpose; to create smiles through great people and technology.
Industries
IT Services & ConsultingBPO/KPO
Employee ratings
7,685 reviews
3.4/ 5
Culture
3.3
Career growth
2.8
Work-life
3.4
Employees rate it well for
Salary979Senior Management786Work Life Balance655Work Culture627Work Environment541
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