Hiring For Team Lead Customer Support (Voice Process)and Non voice

Hiring for Team Lead Customer Support (Voice Process)and Non voice

Location: Coimbatore

Notice period 30 days

Experience: 4 to 14 years Any Bpo experience.

Eligibility / Qualifications

Graduate in any discipline (preferred)

Shifts: Us / UK / Australian / Day shift

Salary: 1.75 Lacks to 12 Lacks Ctc.

Department: International customer support/ Customer support voice

Technical Support & Sr Technical Support

Reports To: Team Lead Customer Manager

Job Type: Full Time

Preferred candidate profile

The Team Lead Customer Support (Voice) is responsible for managing a team of customer service agents handling inbound and/or outbound voice interactions. The role focuses on driving service quality, meeting SLAs and KPIs, coaching team members, and ensuring exceptional customer experience while meeting business objectives.

Key Responsibilities

Team Management

Manage and lead a team of 10–20 customer support agents

Monitor daily attendance, adherence, and productivity

Conduct team huddles, briefings, and performance reviews

Motivate team members to achieve individual and team targets

In-depth knowledge of voice processes and call center metrics

Ability to handle pressure and manage multiple priorities

Problem-solving and decision-making skills

Good working knowledge of CRM systems and MS Excel

Strong coaching and feedback skills

If interested please send your updated resume and feel free to contact us at below mention numbers .we have an easy hiring process. No recruitment fee.

Contact person:

Tejas – [phone removed]

Deepanshu - [phone removed]

Rajesh - [phone removed]

Mallik – [phone removed]

Srinivas – [phone removed]

How to Apply

Interested candidates are requested to share their updated CVs with the recruitment team at the following email IDs:

• [email removed]
• [email removed]
• [email removed]
• [email removed]
• [email removed]

Immediate Joiners are preferred.

Apply Now – Immediate Openings Available!