Hiring For Quality Analyst - International - Mumbai

Greetings From Hexaware technologies!!

Quality Analyst - International - Must have exp from customer support background

Role & responsibilities

• 1+ years on papers experience as Quality Analyst is required.
• English & Tamil language proficiency is mandatory.
• Strong knowledge in 7Qc Tools, Call audits, call Monitoring, Call calibration, Feedback & coaching ( sandwich method)
• Experience into BPO industry & experience with 7QC is mandatory.
• Expertise into international process or Domestic Process is mandatory(medical billing & healthcare domain not considered)
• Experience into Telecom industry is preferable.
• Providing active feedback to agents & generating audit trends as defined or as per critical needs without compromising total target audits in 80% of available time.
• Implementing Quality Monitoring Standards & Monitoring ID movements/follow-ups taking corrective measures towards improvement.
• Coordinate for calibration sessions and adherence towards enhancing calibrated process.

Shifts: Rotational Shifts (night shift ) / Rotational Week offs

Notice period: Immediate Joiner to 30 days preferred.

Interested candidates please share updated CV to:
Email: [email removed]

Contact Number : [phone removed]