Hiring For International Voice Process

Role & responsibilities :

Voice Process

• Handle inbound/outbound customer calls professionally.
• Understand customer queries, concerns and requirements.
• Provide accurate information and appropriate solutions.
• Resolve customer issues within the defined turnaround time.
• Maintain a positive and professional tone during customer interactions.
• Escalate complex issues to the appropriate team when required.
• Maintain proper records of customer interactions and resolutions.
• Achieve assigned customer service and quality targets.

Non-Voice Process

• Handle customer queries through chat, email and backend support.
• Respond to customer requests accurately and within the required turnaround time.
• Maintain proper written communication and professional email/chat etiquette.
• Update customer information and case details in the system.
• Coordinate with internal teams for issue resolution.
• Ensure accuracy while processing customer requests and maintaining records.
• Meet productivity, quality and customer satisfaction target.

Key Skills Required

• Good English communication skills verbal and/or written.
• Strong customer-handling and interpersonal skills.
• Good listening and problem-solving abilities.
• Basic computer knowledge.
• Comfortable using email, chat and customer-service systems.
• Good typing speed and accuracy for non-voice processes.
• Ability to understand and follow processes/SOPs.
• Positive attitude and willingness to learn.
• Ability to work under pressure and meet targets.
• Good presence of mind while handling customer queries.

Preferred candidate profile :

• Undergraduates and graduates can apply.
• Freshers are welcome; prior customer service/BPO experience is an advantage but not mandatory.
• Candidates with clear, confident and professional communication will be preferred.
• Candidates should be comfortable working from the Gurugram office.
• Willingness to work in rotational shifts, where applicable.
• Candidates should be customer-oriented, adaptable and eager to build a career in customer service/BPO.
• Candidates with previous experience in BPO, customer support, customer service, chat support, email support or international voice processes may be preferred for higher salary brackets.

Salary

19,000 to 30,000 per month

Salary will depend on:

• Communication skills
• Relevant experience
• Process requirements
• Interview performance
• Candidate profile

Freshers are eligible to apply.

Ideal Candidate

We are looking for candidates who are confident, articulate, customer-focused and willing to learn. If you have good communication skills and are looking to start or grow your career in customer service, this opportunity is suitable for you.

Location: Gurugram | Voice & Non-Voice | Freshers Welcome | 19K30K

FOR MORE DETAILS CONTACT-

SURBHI-[phone removed]