Hiring For International Voice and Non Voice - Customer Support Role

International Voice & Chat Support Executive (Technical & Non-Technical)

Location: ITPL, Whitefield, Bangalore

Work Mode: Work from Office

Experience Required: 1 - 3 Years

Salary: 25,000 to 28,000 Per Month (In-Hand) + Incentives

Shift: 24/7 Rotational Shifts

Working Days: 5 Days a Week

Transportation: Two-Way Cab Facility Provided

Job Summary

We are looking for experienced and customer-focused professionals for International Voice and Chat Support processes. The ideal candidate should have excellent communication skills, strong problem-solving abilities, and prior experience handling customer queries through voice or chat channels. Candidates with experience in Technical Support or Non-Technical Customer Support are encouraged to apply.

Key Responsibilities

• Handle customer interactions through Voice and Chat channels.
• Resolve customer queries efficiently while maintaining high service standards.
• Provide technical or non-technical support based on process requirements.
• Troubleshoot customer issues and offer appropriate solutions.
• Ensure timely resolution and adherence to service-level agreements (SLAs).
• Maintain accurate records of customer interactions and resolutions.
• Escalate unresolved issues to the relevant teams when required.
• Deliver an excellent customer experience and maintain quality metrics.

Required Skills

• Excellent verbal and written communication skills in English.
• Strong analytical and problem-solving abilities.
• Ability to handle customer concerns professionally.
• Good typing and documentation skills.
• Ability to work in a fast-paced environment and rotational shifts.
• Strong customer service orientation.

Eligibility Criteria

• PUC / Diploma / Any Graduate.
• Minimum 1 year of experience in:
  
• International Voice Process
• International Chat Process
• Technical Support
• Non-Technical Support
• Customer Service / Customer Support
• Experience Letter is Mandatory.
• Versant Level 6 or equivalent communication proficiency preferred.
• Immediate Joiners Preferred.

Perks & Benefits

• Attractive Incentives.
• Two-Way Cab Facility.
• 5-Day Work Week.
• Career Growth Opportunities.
• Exposure to International Customer Support Operations.

Location

ITPL, Whitefield, Bangalore

Interested candidates can share their updated resume on Below Number (Connect with any HR):

HR - Aftar : [phone removed]

HR - Nafin Aga : [phone removed]

HR - Sandhya K : [phone removed]

HR - Irfan : [phone removed]

HR - Sanaa : [phone removed]

Aftar
M.A.S.H.A Talent Hunters
[phone removed]

Hiring is 100% FREE. No candidate will be charged any fee at any stage of the recruitment process.