Hiring For International Technical Support Role (Voice)

Job Description International Technical Support

Company: Firstsource Solutions Limited
Process: International Technical Support UK Telecom
Job Location: Malad West, Mumbai
Role: Technical Support Executive

Process Type: International Voice Process

Key Responsibilities

• Handle inbound calls from UK customers regarding telecom and technical issues.
• Troubleshoot and resolve technical problems related to broadband, connectivity, devices, and services.
• Provide clear and professional technical assistance to customers.
• Follow troubleshooting procedures and ensure timely resolution of customer queries.
• Maintain a high level of customer satisfaction and meet process quality and productivity targets.

Eligibility Criteria

Option 1 – Graduate Freshers

• Graduate fresher with a technical degree.
• Eligible qualifications include BCA, B.Tech, B.Sc, B.Sc IT, or other relevant technical degrees.
• Excellent communication skills are required.

Option 2 – HSC + Experience

• HSC/12th pass candidates with a minimum of 6 months of technical support experience.
• Candidates should have good technical troubleshooting and communication skills.

Salary

20,000 – 28,000 per month in-hand, depending on experience and interview performance.

Key Requirements

• Excellent English communication skills.
• Strong troubleshooting and problem-solving abilities.
• Comfortable handling international/UK customers over voice.
• Basic understanding of computers, networking, broadband, and technical troubleshooting.
• Willingness to work in rotational shifts.

Why Join Firstsource?

• Opportunity to work with an international telecom process.
• Professional and growth-oriented work environment.
• Opportunity to develop international customer service and technical support skills.
• Career growth opportunities within the organization.

Location: Malad West, Mumbai
Industry: BPO / ITES – International Technical Support
Employment Type: Full-time

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.