Hiring For International customer service roles

We are seeking dynamic and customer-focused professionals to join our International Voice Process team. The role involves handling inbound and outbound calls, assisting global customers with queries, and ensuring a seamless service experience. Candidates must demonstrate excellent communication skills and the ability to thrive in a fast-paced environment.

Key Responsibilities

• Manage customer interactions via voice calls with professionalism and empathy.
• Provide accurate information, resolve issues, and ensure customer satisfaction.
• Document customer interactions and maintain records in CRM systems.
• Meet performance metrics including call quality, response time, and customer feedback.
• Collaborate with team members and supervisors to enhance service standards.
• Adhere to company policies and maintain confidentiality of customer data.

Qualifications & Skills

• Graduate freshers/ Undergraduate with minimum 6 months of experience in customer service (international process preferred).
• Excellent verbal communication skills in English.
• Strong listening and problem-solving abilities.
• Willingness to work in rotational shifts (including night shifts).
• Basic computer knowledge and typing skills.

Cabs & Shuttles are provided

To apply call or Whatsapp @ [phone removed] ; [phone removed] ; [phone removed] ; [phone removed]