Hiring For International BPO II Voice II Blended Gurugram-Noida

For Further Details Connect : Khushi [phone removed]

Role & responsibilities

• Provide accurate, timely, and effective resolutions to customer concerns and queries.
• Communicate professionally and confidently with international customers through calls and chats.
• Understand customer requirements and recommend appropriate solutions based on their needs.
• Maintain high standards of customer satisfaction, service quality, and overall customer experience.
• Follow company policies, standard operating procedures, process guidelines, and compliance requirements.
• Handle customer complaints, difficult interactions, and escalations professionally and efficiently.
• Coordinate with internal teams and relevant departments to resolve complex customer issues.
• Demonstrate strong active listening, problem-solving, interpersonal, and communication skills.
• Maintain professional etiquette, patience, and a positive attitude during customer interactions.
• Work effectively in a target-driven, fast-paced, and performance-oriented environment.
• Be flexible to work rotational shifts, including rotational weekly offs.
• Participate actively in training programs, coaching sessions, and regular performance evaluations.
• Continuously develop product and process knowledge to improve customer handling and service delivery.
• Contribute to achieving team targets while maintaining accuracy, quality, and compliance standards.

Preferred candidate profile

• Candidates with excellent English communication skills verbal and written.
• Undergraduates and Graduates can apply for relevant processes.
• Freshers and experienced candidates are eligible.
• Prior experience in International BPO / Customer Service / Voice / Chat / Blended Process will be an added advantage.
• Candidates should be comfortable handling international customers.
• Good listening, comprehension, interpersonal, and problem-solving skills.
• Basic knowledge of computers, internet, MS Office, and CRM tools.
• Good typing skills for chat/non-voice profiles.
• Candidates should be comfortable working in rotational shifts and rotational weekly offs.
• Willingness to work in a 247 environment, including night shifts, wherever applicable.
• Candidates who can work effectively in a target-driven and fast-paced environment.
• Immediate joiners / candidates with short notice periods will be preferred.
• Candidates must be willing to work from office in Gurugram or Noida.

For Further Details Connect : KHUSHI [phone removed]