Hiring For Incident Analyst and Incident Manager

The IT Incident Analyst is responsible for managing and resolving IT incidents promptly to minimize the impact on

business operations. This role involves monitoring, analyzing, and coordinating incident resolution activities,

ensuring adherence to Service Level Agreements (SLAs) and best practices. The ideal candidate will have strong

technical knowledge, excellent problem-solving skills, and effective communication abilities to collaborate with

technical teams, vendors, and stakeholders.

Roles and Responsibilities

• Incident Management
• Monitor and triage incoming incidents through ITSM tools (e.g., ServiceNow, BMC).
• Categorize, prioritize, and assign incidents to appropriate resolution teams.
• Ensure incidents are resolved within defined SLAs.
• Coordinate with multiple teams to resolve high-priority incidents (P1/P2/P3 & P4).
• Document incident details, root cause analysis, and resolution in the knowledge base.

If interested, share your resume to [email removed] along with the below details.

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