Hiring For HR Shared Services US ( 1- 6)

Job Description: Senior Analyst - HR Shared Services (Level 2)

Location: Chennai, India (Mandatory Work from Office)

Shift: US Night Shift (5 Days a week)

Experience: 2-4 Years

Level: 2

Region Supported: United States (US)

______________

Role Overview

As the Senior Analyst - HR Shared Services (Level 2), you will independently manage a broader range of HR service requests and employee lifecycle transactions while providing higher-quality case resolution and operational support. This role is responsible for handling moderately complex cases, resolving employee queries, maintaining process accuracy, and supporting adherence to service-level standards across HR Shared Services operations.

You will work closely with employees, managers, and internal HR teams to ensure requests are processed correctly, employee concerns are addressed efficiently, and service quality is consistently maintained. The role requires stronger process understanding, good judgment in case handling, and the ability to work with limited supervision in a fast-paced service environment.

Your primary objective is to improve service quality, support efficient case resolution, and ensure employee HR requests are handled accurately, compliantly, and within committed timelines.

HR Shared Services, HR operations, employee services, or case management environments.

• Technical Skills: Working knowledge of HR systems, case management platforms such as ServiceNow, and reporting tools including Excel.
• Functional Knowledge: Understanding of employee lifecycle transactions, HR service delivery, case handling, and process controls.
• Communication Skills: Strong written and verbal communication skills with the ability to support employees and internal stakeholders effectively.
• Execution Skills: Ability to handle multiple case types independently while maintaining accuracy and service quality.
• Name: Dhanlakshmi HR
• Contract no:[phone removed] ( Share the Resume via whats app)
• Interview Mode: virtual Interview

Interested candidates can share their resume to [email removed]

or connect via DM.

"Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to "[email removed]"