Hiring For Gaming Support Associate @ Hyderabad

Job description

Greetings from KVC CONSULTANTS LTD.

We are hiring right now for------ International Technical Support- GAMING PROCESS

Location :- Hyderabad

Job Description --

Eligible:-Graduates with Minimum 1 Year of experience in International Voice Gaming process

• Salary:- Rs 6 LPA for 1 year experience candidates
• 5 days working / Both way Cabs available
• Rotational Shifts
• Incentives /Performance Bonus

Roles and Responsibilities ---

• Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints promptly to minimize downtime and disruptions for clients.
• Ticketing System Management: Create, manage, and track service requests or incidents in the ticketing system, ensuring timely responses and resolutions.
• Customer Support: Provide first-line support for clients or end-users through multiple channels (phone, email, chat), ensuring accurate solutions and professional service.
• Problem Diagnosis: Identify the root cause of issues reported by customers and provide effective solutions or escalate to higher-level support teams when necessary.
• Service Level Agreement (SLA) Compliance: Ensure all service requests are handled within agreed-upon SLAs, maintaining response and resolution times.
• Knowledge Management: Maintain and update knowledge base articles, troubleshooting guides, and FAQs to assist both customers and agents in resolving common issues.

FOR THE INITIAL SCREENING ROUND --- PLS CALL ANY OF THE BELOW NUMBERS-

or DM -- Gaming @ City applied with resume

Tanushka - [phone removed]

Tanushka - [phone removed]

Divya - [phone removed]

Aritri- [phone removed]

Bilkis-[phone removed]

Sahera-[phone removed]

Zikra-[phone removed]

Afeefa-[phone removed]

Daksha-[phone removed]

Rakshita - [phone removed]