Hiring For freshers BBA/BCom For Voice process @Ghaziabad location

Job Requirement

Location of posting: Ghaziabad (Vasundhra) UP

Domain - Voice Process

Graduation - BBA/Bcom/BCA (2023 to 26 Pass out)

Shift time- Day Shift

Job Role - Process executive

Note: Postgraduate will not be considered for this current role opening

Job Description::

• Education: Minimum 15 years of full-time education (Mandatory)
• Educational Background: Commerce only (B.Com / BBA / BBM)
• Pass-out Years: 2022 / 2023 / 2024 & 2025 only
• Shift: Day shift
• Process: Voice -Income Tax Process
• Languages:Mandatory: Hindi & Englis
• Communication: Basic communication skills required

Roles & Responsibilities:

• Candidate needs to have 15 years of full-time education
• Proficient with basic computer knowledge
• Handle customer interactions professionally and courteously across voice and non-voice channels
• Excellent website research & navigation skills
• Should be good in reading/understanding/interpretation of the content.
• Candidate should be flexible to work in 24*7 environments, comfortable to work in night shifts (Rotational)
• Excellent verbal, written communication, interpretation, and active listening skills
• Should have good command over English Grammar and Fluency in English
• Should be able to manage outbound calls in a timely manner following the scripts when handling different subjects/scenarios
• Ability to quickly and efficiently assimilate process knowledge
• Effective probing & analyzing skills and capable of doing a multi-tasking of voice & data entry
• No long leave in plan for at least next 1 year
• Work will be from office only ( No WFH)

Regards

Infosys BPM Recruitment Team