Hiring For French Language Expert - C1/C2 Certified

Senior Process Executive French Language Expert (C1/C2 certified)

Location: Bangalore (Work from Office)
Shift: Rotational (24x7), including night shifts
Qualification: Any Graduate

Experience:

• Senior Process Executive: Minimum 1 year of contact center experience (Phone/Chat/Email)

Language Requirement: Proficiency in French language(C1/C2 certified).

Key Responsibilities & Skills:

• Handle customer queries via Voice/Chat/Email.
• Strong verbal and written communication skills.
• Excellent customer service and problem-solving abilities.
• Resolve technical and customer-related issues efficiently.
• Escalate and drive resolution of complex B2B queries.
• Good typing, comprehension, and email writing skills.
• Proficient in MS Office, Windows, and internet applications.
• Ability to work independently and in a team environment.
• Detail-oriented, organized, and flexible with shifts.
• Drive continuous improvement through issue analysis and resolution.

Preferred: Experience in customer support/contact center operations with multilingual communication skills.