Hiring For Customer Support Specialist_Night Shift

Experience: 1 - 3 yrs

Work Location: Chennai

Work mode: WFO

Roles and Responsibilities

The Customer Support Specialist has to understand the different types of services/products provided by the company to its clients. The CSS has to resolve the customer queries and complaints through the tickets and emails.

The Customer Support Specialist has to be customer centric, fast learner with good oral/written communication. Demonstrate keen interest and understanding on the company services and products.

Resolve customer queries with first time right solutions through inbound tickets.
Support the Customer Success managers of the company by generating the required reports for them.

Required Skills

• Product based Customer Support Experience
• Tickets and voice call Handling Experience - Resolving customer queries
• US client/customer Voice Call experience
• Fast Learner
• Good Oral and Written Communication
• MS Excel Skills and Report Generation

Roles and Responsibilities

• Understand customer queries thoroughly and deliver best-in-class support to the client's customers and administrators by offering clear, helpful guidance and resolving their questions.
• Ensure first-time-right resolutions to customer inquiries as part of Tier II support, handled through email, phone calls, and ticketing systems.
• Deliver accurate, first-time-right solutions to customer queries via voice support, while also relaying the correct information to the client during weekly calls and meetings.
• Build a fast, strong understanding of the client's products and offerings.
• Maintain clear and precise communication across both email and voice interactions.
• Report directly to the client's Customer Success Managers, assisting them with their assigned tasks, reporting requirements, and day-to-day account operations.