AP
Hiring for Customer Support - Back office - DBS Bank
Assure Placement · Pune · onsite · Posted 52d ago
Not disclosedFresherfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Description
We are looking for enthusiastic individuals to join our Customer Support Back Office team at DBS Bank in India. This role is ideal for freshers or entry-level candidates who are eager to start their careers in banking and customer service. You will play a crucial role in providing support to our customers and ensuring a smooth banking experience.
Responsibilities
- Assist customers with inquiries related to their banking accounts and services.
- Resolve customer issues efficiently and effectively via email, chat, and phone.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with various teams to ensure customer satisfaction and service excellence.
- Provide feedback on customer trends and issues to management for continuous improvement.
Skills and Qualifications
- Strong verbal and written communication skills in English.
- Proficient in MS Office applications (Word, Excel, PowerPoint).
- Ability to work in a fast-paced environment and manage multiple tasks.
- Customer-centric mindset with a passion for helping others.
- Basic knowledge of banking products and services is a plus.
- Attention to detail and problem-solving skills.
Sourced from foundit
Skills
Customer ServiceEmail CommunicationAttention To Detailcrm softwareProblem Solvingmicrosoft officebasic analyticstime managementData EntryMultitasking