Hiring For Customer Support Associate Voice Process
Spine Technologies · Hyderabad · onsite · Posted 29d ago
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About this role
Job Title: Customer Support Associate Voice Process (Domestic/International)
Job Description
We are hiring enthusiastic and customer-focused professionals for our Voice Process (Domestic/International). The ideal candidate should possess excellent communication skills in Hindi and English and be passionate about delivering a great customer experience.
Key Responsibilities
- Handle inbound and outbound customer calls professionally with strong communication etiquette.
- Communicate fluently in Hindi and English.
- Maintain excellent listening and interpersonal skills.
- Stay updated with process knowledge, daily updates, and company policies.
- Deliver consistent performance in terms of quality and productivity.
Eligibility Criteria
- Education: Any Graduate (Graduation is mandatory)
- Experience: Minimum 6 months in a voice process (Domestic or International)
- Languages Required: Hindi (Mandatory), English (Good fluency required)
- Work Mode: Work from Office (F2F process)
- Employment Type: Permanent
Compensation & Benefits
- CTC: 3.6 LPA
- Cab Facility: Not available
- Work Days: 5 days working, 2 rotational weekly offs
Shift Details
- Day shifts
Selection Process
- HR Round
- Versant Test (Level 5)
- Operations Interview
Additional Information
- Immediate Joiners Only
- Role Band: V5 (U1 Level)
- Languages Accepted: English + Hindi / Telugu
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About Spine Technologies
Spine Technologies
Emerging Technologies
bombay, maharashtra
India
₹3.4L PA avg
Avg at Spine Technologies
₹50K – ₹2.8L PA
This role
About
Location
Hyderabad Hitech City & Erramanzil
Job Type
Full-Time | Work From Office
Job Description
We are hiring Customer Support Executives (Voice Process) for International and Domestic processes. If you have strong communication skills and a customer-first mindset, this is an excellent opportunity to build a long-term career with attractive salary packages above market standards.
Key Responsibilities
- Handle inbound/outbound customer calls professionally
- Resolve customer queries related to services, billing, or support
- Ensure high levels of customer satisfaction
- Maintain accurate call logs and customer records
- Follow communication scripts and quality guidelines
Eligibility Criteria
- Excellent communication skills (English mandatory; Hindi/Telugu preferred for domestic process)
- Minimum 12th pass / Any Graduate / Undergraduates can apply
- Freshers and experienced candidates are welcome
- Willingness to work in rotational shifts (for international process)
- Customer-oriented attitude with problem-solving skills
Salary & Benefits
- (Above Market Standard)
- Performance-based incentives & night shift allowances
- Paid training & growth opportunities
- PF, ESI & statutory benefits
- Fast career progression & internal promotions
Shift Details
- Domestic Process: Day Shifts
- International Process: Rotational / Night Shifts (2-way cab available*)
Why Join Us?
- Attractive compensation compared to industry standards
- Stable process with long-term growth
- Professional work environment
- Immediate joining opportunities
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