{"@context":"https://schema.org","@type":"JobPosting","title":"Hiring For Customer Success Associate - US Shift (Remote)","description":"

Role & responsibilities

Contacting business clients proactively to build relationships and walk them through the process of using the company products or services.

Manage the transition of new clients from Sales to Manufacturing. Gather technical specifications (Gerber files, BOMs, tolerances) and coordinate with the quoting and engineering teams.

Act as the internal voice of the customer. Work closely with production, quality assurance, and supply chain teams to ensure delivery timelines.

Monitor order status, anticipate potential production bottlenecks or component shortages, and communicate updates proactively to clients.

Monitoring contract renewal dates and persuading clients to renew those contracts.

Upselling and cross-selling by recommending additional products or services.

Gathering data on improving products and services to share with upper management.

Providing high-level technical and product support

Preferred candidate profile

Experience :5-7Yrs

Candidates from Technical Background Preferred

Excellent Written and Oral Communication

Need to work in US Shift(Night shift only)

Work from Home(Remote)

","datePosted":"2026-06-24T00:00:00.000Z","validThrough":"2026-08-23T00:00:00.000Z","employmentType":"FULL_TIME","identifier":{"@type":"PropertyValue","name":"myjobb-ai","value":"4286776"},"url":"https://myjobb.ai/jobs/hiring-for-customer-success-associate-us-shift-remote/4286776","directApply":false,"hiringOrganization":{"@type":"Organization","name":"Sierra Circuits","logo":"https://static.ambitionbox.com/assets/v2/images/rs:fit:200:200:false:false/aHR0cHM6Ly9tZWRpYS5uYXVrcmkuY29tL21lZGlhL2FiY29tcGxvZ28vc2llcnJhLWNpcmN1aXRzLmpwZw.webp","sameAs":"www.protoexpress.com"},"jobLocation":[{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bengaluru","addressRegion":"Karnataka","addressCountry":"India"}}],"jobLocationType":"TELECOMMUTE"}