JAIPUR · FULLTIME
Hiring For Customer Service - Jaipur

Vertex Cosmos
Jaipur · onsite · Posted 9d ago
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Section · 01
About this role
Hiring: Customer Support Executive | International E-commerce Process (Jaipur)
Join Our Global Customer Support Team!
Are you passionate about helping customers and confident in communicating with international clients? Heres your chance to build a rewarding career in a fast-growing international e-commerce environment.
Position: Customer Support Executive
Process: International E-commerce
Shift: Rotational Shifts
Working Days: 5.5 Days Working | Rotational Week Offs
Key Responsibilities
* Handle international customer queries through Calls, Chats & Emails
* Deliver quick, professional, and customer-focused resolutions
* Provide support for e-commerce electronics-related concerns
* Maintain high customer satisfaction and service quality standards
* Build positive customer relationships through effective communication
* Use company tools and processes to provide accurate solutions
Desired Candidate Profile
* Excellent spoken & written English communication skills (C1 preferred)
* Strong customer handling and problem-solving skills
* Comfortable in Voice + Chat + Email support process
* Positive attitude with strong learning mindset
* Team player with professional communication skills
Eligibility Criteria
* Undergraduate / Graduate candidates can apply
* Minimum 6 months of customer support/client servicing experience preferred
* Freshers with excellent communication skills are welcome
Perks & Benefits
* Cab facility for evening & night shifts
* 180 travel allowance per day for male employees (evening/night shifts)
* International exposure & professional work environment
* Career growth opportunities & skill development
* Dynamic and supportive workplace culture
Why Join Us?
Work with global customers
Enhance communication & customer service expertise
Fast-paced and engaging environment
Excellent career growth opportunities
Contact Person - HR Gayatri Soni - [phone removed]
Mail id - [email removed]
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Section · 02
Skills
Section · Company
About Vertex Cosmos

Vertex Cosmos
IT Services & Consulting
394
employees
2021
5 years old
Gurgaon / Gurugram, Haryana
India
₹2.9L PA avg
Avg at Vertex Cosmos
₹3.5L – ₹3.8L PA
This role
About
Welcome to Transcom! We specialize in managing customer experience support and contact center services for Indian and Global companies across various industries. Our goal is to deliver value-driven business process outsourcing solutions that minimize friction points for end customers, giving our clients a sustainable competitive advantage. With our expertise, we offer customer care and call center managed services in 60+ languages, spanning voice, email, chat, and social media channels. At our core, we cherish our people, fostering an engaging workplace that sparks inspiration and brings out their best. Join us in creating exceptional customer experiences through our BPO solutions!"
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