Hiring For Customer Service Executive/Technical Support Executive
AN Global Services · Pune · onsite · Posted 29d ago
About a minute. You'll make an account on the way through.
About this role
Job Title: International Voice / Non-Voice / Technical Support Executive
Industry: BPO / ITES
Employment Type: Full-Time
Work Location: Bengaluru
Shift: Rotational / US / UK Shifts, as applicable
For more info Call & WhatsApp
Poonam - [phone removed]
Job Summary
We are hiring candidates for International Voice, Non-Voice, and Technical Process. The selected candidates will be responsible for handling international customers, resolving queries, providing technical assistance, maintaining accurate records, and ensuring a high level of customer satisfaction.
Key Responsibilities
International Voice Process
- Handle inbound/outbound calls from international customers.
- Understand customer queries and provide appropriate resolutions.
- Troubleshoot customer issues professionally and efficiently.
- Maintain proper call documentation and update CRM/ticketing systems.
- Follow defined quality, compliance, and SLA standards.
- Handle escalations professionally and ensure timely resolution.
- Achieve process-specific productivity and quality targets.
International Non-Voice Process
- Handle customer queries through email, chat, tickets, or web-based platforms.
- Analyze customer concerns and provide accurate written responses.
- Maintain proper documentation of customer interactions.
- Follow process guidelines, response timelines, and quality standards.
- Coordinate with internal teams for issue resolution when required.
- Ensure accuracy and professionalism in written communication.
Required Skills
- Excellent English communication skills verbal and written.
- Good listening and problem-solving abilities.
- Customer-focused approach with professional telephone etiquette.
- Basic computer and internet knowledge.
- For technical support roles, good understanding of hardware, software, networking, Windows, and troubleshooting.
- Ability to work in rotational shifts and rotational week-offs.
- Comfortable working in a target-driven BPO environment.
For more info Call & WhatsApp
Poonam - [phone removed]
Sourced from naukri
Skills
About AN Global Services
AN Global Services
None
IN
₹6.5L PA avg
Avg at AN Global Services
₹3L – ₹5.5L PA
This role
About
ArcelorMittal Digital Consulting Pvt Ltd is a subsidiary of ArcelorMittal, is the Indian branch with a focus on IS/IT supporting entire ArcelorMittal business, in all its segments and countries. This organization supports Consulting, Finance, Controlling, Purchasing, HR, Supply Chain and production processes, including ERP & MES Supporting Teams, IT Infrastructure & Telecom, Cybersecurity & Compliance. With the aim of supporting both legacy technologies as well the latest ones, aggressively adopting the Cloud, Artificial Intelligence (AI), Robotic Process Automation (RPA) or the Internet of Things (IoT), in this team you will find one of the largest technology exposures in the industry. ArcelorMittal Digital Consulting prides itself on delivering efficient, effective IT solutions supporting the business across a wide range of domains. The key to our success is largely dependent on the ability of our teams to work with CIOs and IT Managers across the globe as well with their program management teams to identify, prioritize and track the initiatives agreed with the business.
Industries
Employee ratings
1 reviews
Culture
5.0
Career growth
5.0
Work-life
5.0
Employees rate it well for
Find them on