{"@context":"https://schema.org","@type":"JobPosting","title":"Hiring For Customer Care Executive","description":"

Role & responsibilities

Respond to customer queries and concerns professionally and promptly.
Provide accurate information about products, services, policies, and procedures.
Resolve customer complaints and escalate complex issues when required.
Maintain customer records and update information in CRM systems.
Follow up with customers to ensure issue resolution and satisfaction.
Meet service quality, productivity, and customer satisfaction targets.
Coordinate with internal teams to resolve customer issues.
Handle inbound and outbound customer calls as needed.
Prepare reports and maintain documentation of customer interactions.

Preferred candidate profile

Bachelor's degree or equivalent qualification.

Prior experience in customer service, call center, or support roles preferred.
Proficiency in MS Office and CRM tools.
Strong verbal and written communication skills.

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