Hiring For Call Centre Executive - Cloudnine Group Of Hospitals

Roles and Responsibilities

• Handle patient queries and concerns via phone calls, emails, or chats in a professional and empathetic manner.
  
• Provide accurate information about hospital services, treatments, and policies to patients and their families.
  
• Resolve customer issues promptly and efficiently by escalating complex cases when necessary.
  
• Maintain records of all interactions with customers using CRM software.
  
• Meet performance targets for call handling time, first-call resolution rate, and overall customer satisfaction.