WT
Hiring Email Support Executive
Witbloom Training Placement · Mumbai · onsite · Posted 64d ago
Not disclosed1–6 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Key Responsibilities
- Handle incoming customer emails and respond with accurate, helpful, and timely information
- Understand customer concerns, identify issues, and provide appropriate resolutions
- Escalate unresolved queries to relevant internal teams when necessary
- Maintain and update customer interaction records accurately in the system
- Ensure adherence to SLAs and quality standards in every interaction
- Work closely with cross-functional teams such as technical support, product, and operations for query resolution
- Identify recurring customer issues and suggest process or product improvements
- Assist in creating and updating support documentation and FAQs
Required Qualifications and Skills
- Bachelor's degree in any discipline
- 1 to 6 years of experience in email or chat-based customer support roles
- Excellent written communication skills in English
- Strong attention to detail and ability to manage multiple tasks
- Proficient in using customer support tools and ticketing systems (e.g., Zendesk, Freshdesk, Salesforce, etc.)
- Ability to work independently and in a team environment
- Flexibility to work in shifts, including weekends if required
Preferred Skills
- Prior experience in e-commerce, fintech, SaaS, or service-based industries
- Familiarity with CRM systems and email management tools
- Basic understanding of customer service metrics like CSAT, FCR, TAT
Sourced from foundit
Skills
crm softwareCustomer SupportProblem Solvingtechnical writingEmail ManagementData Entry