Hiring: Customer Support Executive / Assistant Manager
Logfix Scm Solutions · Chennai · onsite · Posted 64d ago
Undisclosed3–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
HIRING Assistant Manager Customer Support Operations
Role: Assistant Manager Customer Support Operations
Experience: 3+ Years
Job Type: Full-Time
Key Responsibilities
- Manage daily customer support operations and service delivery.
- Handle complex customer queries, complaints & escalations.
- Monitor SLA, FCR, productivity, response time & service quality.
- Coach and mentor customer support teams.
- Drive process improvement and customer satisfaction.
- Coordinate with cross-functional teams for issue resolution.
- Prepare MIS reports, dashboards & operational metrics.
- Ensure compliance with customer service and data privacy standards.
Key Skills
Customer Support | Team Management | Escalation Handling | SLA | FCR | CSAT | MIS Reporting | CRM | MS Excel | Stakeholder Management | Process Improvement
Requirement:
Minimum 2 years in Team Lead / Senior Executive / Assistant Manager capacity.
Share Resume: [email removed]
Contact: [phone removed]
Sourced from naukri
Skills
Customer SupportcrmSenior ExecutiveB2BB2CleadershipCustomer Service OperationsSLASupport operationsTeam LeadClient CommunicationAssistant Managerexcel