Hire To Retire || HRO

Client is particularly looking for the candidates with international client exposure and service now/any ticketing tool experience.

Key Responsibilities

• Support the HR Admin transaction processing to cover processes like employee data changes, terminations/ retirements, new hires etc.
  • Monitoring teams performance against the agreed SLAs
  • Escalation Management
  • Identify trends and high volume transactions that may indicate org-wide issues and get the team prepared to handle such high volumes at times
  • Train and develop team members
  • Provide constructive feedback to team members to improve their performance
  • Create developmental plans for each team member
  • Create the back-up plan for handling of unforeseen or seasonal volume fluctuations
  • Ensures process compliances, Knowledge Management compliances

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