Hindi Voice Process-Customer support /Tech Mahindra
Spine Technologies · Hyderabad · onsite · Posted 37d ago
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About this role
Role & responsibilities
Job Title: Associate Customer Support Voice-Hindi
Location: Hyderabad
Language Proficiency:
- Mandatory: English & Hindi (90% volume)
- Preferred: Vernacular languages (Kannada, Tamil,Malayalam) (10% volume)
- SVAR 48 and Above
Qualifications & Applicant Specifications:
- Undergraduate/Graduate in any discipline
- Excellent Communication Skills:
- Well-articulated sentences
- Strong comprehension, expression, tone & pronunciation
- Speech clarity, perfect diction, and fluency
- Verbal: English & Hindi (primary)
Preferred candidate profile
Key Responsibilities:
- Handle inbound and outbound calls professionally with strong communication skills
- Adhere to login and production hours:
- Total: 10:00 hrs
- Production: 9:00 hrs
- Maintain punctuality and follow break schedules
Shift Timings:
- Male employees: 24/7 rotational shifts
- Female employees: Rotational day shifts
- Stay updated with process knowledge and daily updates
Skills Required
- Strong verbal and written communication
- Customer-centric approach with problem-solving ability
Employment Type: Permanent.
- Working days after training: 5 days with 2 days rotational weekly off.
Sourced from naukri
Skills
About Spine Technologies
Spine Technologies
Emerging Technologies
bombay, maharashtra
India
₹3.4L PA avg
Avg at Spine Technologies
₹50K – ₹2.5L PA
This role
About
Location
Hyderabad Hitech City & Erramanzil
Job Type
Full-Time | Work From Office
Job Description
We are hiring Customer Support Executives (Voice Process) for International and Domestic processes. If you have strong communication skills and a customer-first mindset, this is an excellent opportunity to build a long-term career with attractive salary packages above market standards.
Key Responsibilities
- Handle inbound/outbound customer calls professionally
- Resolve customer queries related to services, billing, or support
- Ensure high levels of customer satisfaction
- Maintain accurate call logs and customer records
- Follow communication scripts and quality guidelines
Eligibility Criteria
- Excellent communication skills (English mandatory; Hindi/Telugu preferred for domestic process)
- Minimum 12th pass / Any Graduate / Undergraduates can apply
- Freshers and experienced candidates are welcome
- Willingness to work in rotational shifts (for international process)
- Customer-oriented attitude with problem-solving skills
Salary & Benefits
- (Above Market Standard)
- Performance-based incentives & night shift allowances
- Paid training & growth opportunities
- PF, ESI & statutory benefits
- Fast career progression & internal promotions
Shift Details
- Domestic Process: Day Shifts
- International Process: Rotational / Night Shifts (2-way cab available*)
Why Join Us?
- Attractive compensation compared to industry standards
- Stable process with long-term growth
- Professional work environment
- Immediate joining opportunities
Industries
Employee ratings
10 reviews
Culture
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Career growth
4.4
Work-life
4.4
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