Hiirng For Voice Process- Noida

Key Responsibilities

Customer Service & Booking Support

Handle inbound customer calls related to Domestic Air, Hotel, and Bus booking enquiries.

Provide assistance on:

Booking status

Payment status

Cancellations and refunds

Baggage allowance

Seat selection and meal requests

Schedule changes

General travel-related enquiries

GDS Operations (For GDS Consultants)

Assist customers with ticket amendments and rescheduling requests using GDS tools and airline agency systems.

Create and manage PNRs for single and multiple passengers across domestic and international itineraries.

Modify simple and complex itineraries.

Perform ticket revalidation and reissuance activities.

Retrieve and manage:

PNRs

Ticket numbers

Airline codes

Airport codes

Fare and routing information

Utilize Amadeus and/or Galileo systems effectively to support customer requests.

Follow up with customers via calls and emails for pending or escalated cases.

Eligibility Criteria

Experience

Minimum 1 year of experience in inbound customer service.

Domestic contact center experience preferred.

Travel industry experience will be an added advantage.

GDS Requirements

Working knowledge of Amadeus and/or Galileo.

Minimum 1 Year of experience in amendment/rescheduling processes.

5 Days Working

ODD hours Cab

Work from Office

Excellent communication

Thanks & Regards,

Milki Bisht 
Phone: [phone removed]
E-mail: [email removed]