Hexaware - Quality Analyst - Domestic - Navi Mumbai

Role : Quality Analyst

Process: Blended process

Shift: Fixed shift

Industry : BPO

Location: Navi Mumbai

Roles & responsibilities :

• 1+ years documented experience as Quality Analyst is required.
• Experience into Domestic Process & Customer service background is mandatory.
• Hands on experience into 7QC is Preferred.
• Providing active feedback to agents & generating audit trends as defined or as per critical needs without compromising total target audits in 80% of available time.
• Implementing Quality Monitoring Standards & Monitoring ID movements/follow-ups taking corrective measures towards improvement.
• Coordinate for calibration sessions and adherence towards enhancing calibrated process.

Shifts: Fixed shifts/Sat & Sun fixed off.

Notice period: Immediate Joiner to 15 days preferred.

Interested candidates please share updated CV to:

Email: [email removed]

Contact: [phone removed] / [phone removed]