Hexaware Hiring For Team Lead Operations - Domestic Process !!

Greetings from Hexaware !!!

Role: Team Lead Operations

Industry : BPOProcess: Inbound customer service

Shift - 8 AM to 5 PM

5 Days working ( Saturday and Sunday fixed off )

Roles :

• Looking a candidate with overall Minimum 2 years of experience in TL for Voice/Non Voice Process should at least 2 year on paper.( Should be from BPO Back ground )
• Travel Domain Experience - Added advantage.
• Good communication and Strong Team Handling skills.
• KPI/KRA/Attrition/Shrinkage/Occupancy/CSAT/DSAT/SLA/AHT.
• Graduation - Mandate
• Should have prior experience of handling Voice/Non Voice Process.
• Responsible for meeting the SLA targets
• Excellent real time management skills
• Ensure schedule adherence and create an encouraging team environment.

Interested can share resume on - [phone removed] HR Laiba with a tag line of " Interested in Team lead operations "

Note - Minimum 2 years of Team Lead Experience on Paper from BPO Background is Mandatory for this Process