Hexaware Hiring For Team Lead Operations - Domestic Process !!
Hexaware Technologies · Mumbai · onsite · Posted 56d ago
₹4.0L - ₹5.0L PA2–4 yrsfulltimeSourced from
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About this role
Greetings from Hexaware !!!
Role: Team Lead Operations
Industry : BPOProcess: Inbound customer service
Shift - 8 AM to 5 PM
5 Days working ( Saturday and Sunday fixed off )
Roles :
- Looking a candidate with overall Minimum 2 years of experience in TL for Voice/Non Voice Process should at least 2 year on paper.( Should be from BPO Back ground )
- Travel Domain Experience - Added advantage.
- Good communication and Strong Team Handling skills.
- KPI/KRA/Attrition/Shrinkage/Occupancy/CSAT/DSAT/SLA/AHT.
- Graduation - Mandate
- Should have prior experience of handling Voice/Non Voice Process.
- Responsible for meeting the SLA targets
- Excellent real time management skills
- Ensure schedule adherence and create an encouraging team environment.
Interested can share resume on - [phone removed] HR Laiba with a tag line of " Interested in Team lead operations "
Sourced from naukri
Skills
CSATteam coachingTeam HandlingTeam Motivationteam managementSLAattritionshrinkageTeam LeadTeam LeadingSLA ManagementShrinkage ControlAhtKRA
About Hexaware Technologies
Hexaware Technologies
IT Services & Consulting
23.9k+
employees
1990
36 years old
Navi Mumbai, Maharashtra
India
₹4L – ₹5L PA
This role
About
Hexaware is a global technology and business process services company. Our 32,000+ Hexawarians wake up every day with a singular purpose; to create smiles through great people and technology.
Industries
IT Services & ConsultingBPO/KPO
Employee ratings
7,685 reviews
3.4/ 5
Culture
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Work-life
3.4
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