Hexaware Hiring For AM - Sales ( Life insurance )

Greetings From Hexaware !!!!

Assistant Manager for Sales Insurance process ( Preferred - Life insurance ) - Domestic Process

Location: Navi Mumbai

Contact - Laiba [phone removed]

Role Summary:-

We are seeking experienced AM with a strong background in the insurance industry and sales. The successful candidate will be responsible for ensuring the quality of our insurance sales processes and ensuring compliance with industry standards and best practices.

Key Responsibilities:-

• 1. Develop and implement assurance processes and procedures to monitor and evaluate the performance of outbound sales agents, ensuring adherence to quality standards and regulatory requirements.
• 2. Conduct regular quality audits and assessments of outbound sales calls, providing detailed feedback and coaching agents on areas for improvement.
• 3cern, and opportunities for process improvement, and implement corrective actions as necessary.. Analyze quality metrics and data to identify trends, areas of con
• 4. Collaborate with cross-functional teams, including sales, operations, and compliance, to ensure alignment and consistency in quality standards and processes.
• 5. Provide training and guidance to agents on product knowledge, sales techniques, and compliance requirements to enhance their performance and maintain high levels of customer satisfaction.
• 6. Develop and maintain comprehensive quality assurance documentation, including manuals, guidelines, and standard operating procedures.
• 7. Participate in the development and implementation of quality improvement initiatives, such as process optimization, technology enhancements, and best practice sharing.
• 8. Ensure compliance with all relevant laws, regulations, and company policies related to outbound sales and quality assurance.
• 9. Experience in leading and mentoring quality assurance teams.
• 10. Familiarity with data analysis
• tools and techniques for quality monitoring and reporting.

Criteria

1) HSC or Graduate

2) NOTE - Minimum 2 years Of on Paper Assistant Manager from BPO Background into insurance sales is Mandatory

3. Sales Outbound experience in Life Insurance domain is preferred

Shift: 12x7 rotational (9-hour shift)

Week Off: 6 days working (1 Rotational Off)

Please Share your resume on to HR Laiba [phone removed]