Helpdesk

Job Requirements*

< · 1 to 4 Years of experience International voice process experience - Mandatory

- US voice process experience - Preferred

- Experience in International HR Helpdesk - Preferred

- Experience in international chat process - Mandatory

- Understanding of various processes of core HR Operations

- Good understanding of various HR Systems/ applications and case management tools like ServiceNow, Workday

- Understanding of Service level agreements

- Understanding of the Telephony tools e.g. Avaya >

Key Responsibilities*

< - Handle Tier HR helpdesk queries in line with the set procedures and knowledge base. Provide HR Helpdesk support to the Employees, Line Managers, Vendors and 3rd parties

- Ensure call details are logged in the ticketing tool with proper notes

- Ensure data privacy processes is followed with atmost focus

- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures >