MUMBAI · FULLTIME
Helpdesk Support
Bahwan CyberTek
Mumbai · onsite · Posted 9d ago
Sourced from
Undisclosed1–3 yrsfulltimeMumbai
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Section · 01
About this role
- Technical Support, Hardware Software Troubleshooting, System Diagnostics, End User Management, Incident Handling, User Training, Documentation, Reporting, Issue Escalation, Communication Skills.
- Primary skills:
Technical Support, Application/Hardware/Software Troubleshooting, End User Support, Incident Resolution. - Secondary skills:
Technical Support, Hardware Software Troubleshooting, System Diagnostics, End User Management, Incident Handling, User Training, Documentation, Reporting, Issue Escalation, Communication Skills.
- MCP/MSCE/MSCA or HDI CSS ITIL knowledge of V2 or V3
- Provide technical assistance and support related to computer systems, hardware, or software. Responds to queries either phone or email or in person, run diagnostic programs, isolate problem, and determine and implement solution.
- Write training manuals, train users, maintain reports etc
- Route problems to next level support.
- Good communication skills, documentation skills, ability to handle end users and situations
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Section · 02
Skills
Technical SupportTroubleshootinghelpdesk supportsoftware troubleshootingDiagnosticsdiagnosticIncident ResolutionIncident HandlingCSSCommunication SkillsHelpdeskUser ManagementEnd User Support
Section · Company
About Bahwan CyberTek
Bahwan CyberTek
IT Services & Consulting
2.4k+
employees
1999
27 years old
Chennai, Tamil Nadu
India
About
A global leader in digital transformation solutions, addressing complex challenges across multiple industries with expertise in analytics and supply chain management.
Industries
IT Services & ConsultingAnalytics & KPO
Employee ratings
708 reviews
3.3/ 5
Culture
3.2
Career growth
2.7
Work-life
3.4
Employees rate it well for
Work Life Balance76Senior Management61Salary56Job Security51Learning43
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