Helpdesk Support Professional

• Technical Support, Hardware & Software Troubleshooting, System Diagnostics, End User Management, Incident Handling, User Training, Documentation, Reporting, Issue Escalation, Communication Skills.

• Primary skills:
  Technical Support, Application/Hardware/Software Troubleshooting, End User Support, Incident Resolution.
• Secondary skills: Technical Support, Hardware & Software Troubleshooting, System Diagnostics, End User Management, Incident Handling, User Training, Documentation, Reporting, Issue Escalation, Communication Skills.

MCP/MSCE/MSCA or HDI CSS ITIL knowledge of V2 or V3

Provide technical assistance and support related to computer systems, hardware, or software.
Responds to queries either phone or email or in person, run diagnostic programs, isolate problem, and determine and implement solution.
Write training manuals, train users, maintain reports etc.
Route problems to next level support.
Good communication skills, documentation skills, ability to handle end users and situations

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