Helpdesk Support Executive

Job Summary

The Helpdesk Support Executive will provide first-level user and application support for the Web and Mobile applications. The resource will act as the first point of contact for officials, industries/applicants and other users.

Responsibilities

• Provide user support for login, password, access, navigation and basic application issues.
• Log, categorize, prioritize and track incidents/service requests in the Helpdesk system.
• Perform initial troubleshooting and provide basic resolution/workarounds.
• Support users during State/SPCB/PCC onboarding and day-to-day UCAMS usage.
• Escalate functional issues to the BA/Functional team and technical issues to Development/DBA/DevOps teams.
• Track open issues and ensure timely resolution as per defined SLA/TAT.
• Communicate ticket status and resolution clearly to users.
• Maintain FAQs, troubleshooting guides and knowledge-base information.
• Prepare basic ticket, SLA and issue-status reports.
• Role Focus: User Support | Ticket Management | State Onboarding | Basic Troubleshooting | Escalation | SLA Tracking

Requirements

• 1-3 years in Helpdesk, Service Desk, Application Support or User Support.
• Experience supporting Web/Mobile applications and ticketing systems.
• Good troubleshooting, coordination and documentation skills.
• Strong communication and user-handling skills.
• Ability to communicate effectively in Hindi and English.
• Experience with Government/e-Governance applications is preferred.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.