Helpdesk Support Engineer

NuSummit · Mumbai · onsite · Posted 41d ago

Not disclosed0–1 yrsfulltimeSourced from Foundit

About a minute. You'll make an account on the way through.

About this role

Description

We are seeking a Helpdesk Support Engineer to join our IT team in India. The ideal candidate will provide technical support to our users, troubleshoot issues, and ensure that our IT systems run smoothly.

Responsibilities

Provide first-level technical support to end-users via phone, email, or chat.
Diagnose and resolve hardware and software issues on user devices.
Install, configure, and maintain computer systems and applications.
Document support requests and solutions in a ticketing system.
Assist in the onboarding process for new employees, including setting up their workstations.
Collaborate with other IT team members to improve support processes and customer satisfaction.

Skills and Qualifications

Basic understanding of computer hardware and software systems.
Familiarity with operating systems such as Windows, macOS, and Linux.
Knowledge of common networking concepts and troubleshooting techniques.
Excellent communication and interpersonal skills.
Ability to work in a fast-paced environment and manage multiple tasks.
Problem-solving skills and attention to detail.
Experience with ticketing systems and remote support tools is a plus.

Sourced from foundit

Skills

Software InstallationActive Directoryticketing systemshelp desk softwarehardware setupWindows OS

About NuSummit

NuSummit

IT Services & Consulting

152

employees

1999

27 years old

Mumbai

₹14.7L PA avg

Avg at NuSummit

About

With over 20 years of experience, NuSummit specializes in empowering financial services firms to navigate complex challenges with cutting-edge, technology-driven solutions. Our deep industry expertise enables us to deliver impactful results tailored to the unique needs of our clients.Building on the rich legacy of NSEIT’s erstwhile Technology Business, which included cloudxchange.io, and Aujas Cybersecurity, which is now a NuSummit company, we offer a comprehensive suite of data, applications, cloud, and robust cybersecurity solutions and services. Our integrated approach ensures that financial institutions can confidently adapt to the rapidly evolving landscape, maintaining resilience and achieving sustained growth.

Industries

IT Services & Consulting

Employee ratings

10 reviews

3.5/ 5

Culture

2.8

Career growth

2.6

Work-life

2.8

Employees rate it well for

Overall Company35Job Security34

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Responsibilities

Provide first-level technical support to end-users via phone, email, or chat.

Diagnose and resolve hardware and software issues on user devices.

Install, configure, and maintain computer systems and applications.

Document support requests and solutions in a ticketing system.

Assist in the onboarding process for new employees, including setting up their workstations.

Collaborate with other IT team members to improve support processes and customer satisfaction.

Skills and Qualifications

Basic understanding of computer hardware and software systems.

Familiarity with operating systems such as Windows, macOS, and Linux.

Knowledge of common networking concepts and troubleshooting techniques.

Excellent communication and interpersonal skills.

Ability to work in a fast-paced environment and manage multiple tasks.

Problem-solving skills and attention to detail.

Experience with ticketing systems and remote support tools is a plus.