MUMBAI · FULLTIME
Helpdesk Support Engineer
Lionbridge Technologies
Mumbai · onsite · Posted 48d ago
Sourced from
Undisclosed2–5 yrsfulltimeMumbai
About a minute. You'll make an account on the way through.
agent · working
- Read this posting0.8s
- Found the form on Naukri · 6 questions to answer1.8s
- Decided the answers for all of them2.8s
- Tailor your résumé to this role
- Waiting for you
Section · 01
About this role
Position Summary
Your will be part of Global Helpdesk Support to provide seamless IT support to end users based on ITIL framework
What You Will Do
- Responsible for Global Helpdesk Support
- Managing escalations and SLA
- Handled Helpdesk Chat Support
- Ability to work in various shifts in 24/7 support model
To Be Successful You Will Have
- 1-4 years of experience working in IT Support (Helpdesk, ServiceDesk)
- English proficiency (particularly in writing), Business English certificate would be a plus
- Superb English and communication and team working capabilities
- University degree preferably in IT or electronics
- Strong IT awareness and technical acumen. SQL knowledge would be a big plus
- Experience in troubleshooting PC and Windows related incidents, problem solving and administration
- Good knowledge of internet networks, VM & Cloud solutions O365, AD. Microsoft certificates would be a plus
- High level of honesty and integrity
- Good analytical and interpersonal skills
- They should have ability to work in various shifts in 24/7 support model
- Scope of responsibilities:
- Handle day to day request
- Handle Service desk Chat
- IP Monitoring tool
In Return, You Can Expect
- Ongoing career opportunities at a repeat Forbes & Newsweek-listed Best Employer for Women , Best Employer for Diversity , Best Remote Employer , Best Large Employer , and Most Loved Workplace .
- Exposure to handle large infra
- Support from multiple technical teams and opportunities for learning
- Flexible work culture
Lionbridge partners with brands to break barriers and build bridges all over the world. For over 25 years, we have helped companies connect with their global customers and employees by delivering translation and localization solutions in 350+ languages. Through our world-class platform, we orchestrate a network of passionate experts across the globe who partner with brands to create culturally rich experiences. Relentless in our love of linguistics, we use the best of human and machine intelligence to forge understanding that resonates with our customers clients. Based in Waltham, Massachusetts, Lionbridge maintains solution centers in 24 countries.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Section · 02
Skills
ITIL FrameworkTroubleshootinghelpdesk supportmonitoring toolcloud solutionsO365SLAForgecloudSQLBusiness EnglishTranslationAdministrationHelpdeskIT SupportChat Support
Section · Company
About Lionbridge Technologies
Lionbridge Technologies
Content Development
1.1k+
employees
1996
30 years old
Waltham, Massachusetts
China
₹6.9L PA avg
Avg at Lionbridge Technologies
About
A leader in language services and cultural translation, enhancing global communication through a network of linguistic experts and advanced technology.
Industries
Content DevelopmentInternet
Employee ratings
10 reviews
3.6/ 5
Culture
3.0
Career growth
2.4
Work-life
3.6
Employees rate it well for
Work-Life Balance39Job Security38
Find them on