Helpdesk Supervisor-ITIL
NTT DATA BUSINESS SOLUTIONS · Noida · onsite · Posted 61d ago
Undisclosed2–4 yrsfulltimeSourced from
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About this role
Req ID: phone_number
Job Summary We are currently seeking a Helpdesk Supervisor-ITIL to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).
Responsibilities - Provides front-line supervision to an operational, production, sales, service or administrative team of 2 or more employees.
- Supervised team typically responsible for high number of transactions or processes.
- Assigns work to direct reports.
- Recommends and takes action on hiring, firing, promotions, and disciplinary actions.
- Leads a team responsible for assisting users over the phone and electronically in solving problems related to hardware, software, networks and peripherals.
- Ensures client service levels and performance metrics are met by team.
- Leads a larger helpdesk team responsible for maintenance of complex hardware / software systems.
- Leads a team who support and maintain more complex computer and network systems.
- Provides guidance and recommendations that drive results to improve business processes and client service delivery.
- May directly manage individual contributor subject matter experts.
- Leads cross-functional teams domestically and/or globally that encompass a variety of technical specialties requiring broad Directs, manages and provides thought leadership to thirdlevel leaders that lead cross- functional teams domestically and/or globally.
- Working with executive leadership, develops, directs and drives key business strategies that provide the Career Architecture and Job Catalog.
- Directs team to follow and comply with preestablished helpdesk policies, practices and procedures.
- Conducts career development, planning and performance of team.
- Takes ownership of support issues, engaging other internal / external expertise as required.
- Maintains relationships with vendors.
- Leads technical support team that provides post sales client support and solutions for hardware, systems, applications software utilizing telephone and remote diagnostic capabilities.
- Resolves client escalations.
- Monitors and assists leadership in the implementation of key initiatives that improve business processes and client service delivery.
- Strong ability to communicate complex technical information to all stakeholders, including those who do not have a technical background.
- Good leadership and team building skills.
- Good project management skills.
- General knowledge of product lines, technical knowledge.
- Significant client service skills.
- Ability to develop and lead a team to deliver key business results.
Sourced from naukri
Skills
AI infrastructureExecutive leadershipservice deliveryPost Salessoftware systemsdiagnosticClient SupportBankingSubject MatterProject ManagementArchitecturemaintenanceSalesHelpdeskArtificial Intelligence
About NTT DATA Business Solutions
NTT DATA BUSINESS SOLUTIONS
IT Services & Consulting
4k+
employees
1989
37 years old
Hyderabad / Secunderabad, Telangana
India
About
NTT DATA Business Solutions helps clients innovate and transform through expert SAP solutions, advisory, implementation, and managed services.
Industries
IT Services & Consulting
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Culture
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