BENGALURU · FULLTIME
Helpdesk Senior Representative
NTT DATA BUSINESS SOLUTIONS
Bengaluru · onsite · Posted 61d ago
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Undisclosed0–4 yrsfulltimeBengaluru
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Section · 01
About this role
We are currently seeking a Helpdesk Senior Representative to join our team in Bangalore.
Responsibilities - Live dashboard monitoring, reporting workflow allocation
- Quality analysis on agreed aspects
- Trending and in-depth anlysis on service delivery components
- Management Information Presentations
- Acts as coach an escalation point for less experienced colleagues
- Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems using processes instructions
- Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner
- Ideally University education, preferably technical degree, or Microsoft certifications
- Awareness of Microsoft Operating Systems local and Hybrid (Office and Remote) administration and Microsoft Office family applications
- Experience of providing Hybrid (Office and Remote) IT support is an advantage
- Good reporting abilities
- Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
- Excellent communication and customer service skills
- Fluency in English language
- Flexibility to work shifts if required
Sourced from naukri
Section · 02
Skills
Customer ServiceQuality AnalysisTroubleshootingservice deliverymicrosoft officeDashboardClient SuccessBankingmicrosoft certificationscloudOperating SystemsAdministrationHelpdeskIT SupportArtificial Intelligence
Section · Company
About NTT DATA Business Solutions
NTT DATA BUSINESS SOLUTIONS
IT Services & Consulting
4k+
employees
1989
37 years old
Hyderabad / Secunderabad, Telangana
India
About
NTT DATA Business Solutions helps clients innovate and transform through expert SAP solutions, advisory, implementation, and managed services.
Industries
IT Services & Consulting
Employee ratings
2,105 reviews
4.1/ 5
Culture
4.0
Career growth
3.5
Work-life
4.0
Employees rate it well for
Work Life Balance176Salary146Senior Management116Work Culture99Work Environment83
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