Helpdesk Senior Representative - ITIL
NTT DATA, Inc. · Bengaluru · onsite · Posted 3d ago
Not disclosedFresherfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Role Overview
The helpdesk Senior Representative advises and assists on service delivery aspects related to tickets, work allocation and streamlining the processes. Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems using processes & instructions. Assists in day to day workload allocation and reporting together with presentations and management information.
Role Responsibilities
Live dashboard monitoring, reporting & workflow allocationQuality analysis on agreed aspects
Trending and in-depth anlysis on service delivery components
Management Information Presentations
Acts as coach & an escalation point for less experienced colleagues
Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems using processes & instructions
Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner
Key SkillsIdeally University education, preferably technical degree, or Microsoft certifications
Awareness of Microsoft Operating Systems local and Hybrid (Office and Remote) administration and Microsoft Office family applications
Experience of providing Hybrid (Office and Remote) IT support is an advantage
Good reporting abilities
Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
Excellent communication and customer service skills
Fluency in English language
Flexibility to work shifts if required
BenefitsOur people are the most critical component of our long-term success and their health and wellbeing are our priority.
You will enjoy a comprehensive, locally competitive benefits package
Working for a top 5 company in the industry worldwide
Company culture focused on the employee wellbeing
The opportunity to grow a career in Monitoring/Infrastructure
Learning & Development platforms
The helpdesk Senior Representative advises and assists on service delivery aspects related to tickets, work allocation and streamlining the processes. Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems using processes & instructions. Assists in day to day workload allocation and reporting together with presentations and management information.
Role Responsibilities
Live dashboard monitoring, reporting & workflow allocationQuality analysis on agreed aspects
Trending and in-depth anlysis on service delivery components
Management Information Presentations
Acts as coach & an escalation point for less experienced colleagues
Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems using processes & instructions
Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner
Key SkillsIdeally University education, preferably technical degree, or Microsoft certifications
Awareness of Microsoft Operating Systems local and Hybrid (Office and Remote) administration and Microsoft Office family applications
Experience of providing Hybrid (Office and Remote) IT support is an advantage
Good reporting abilities
Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
Excellent communication and customer service skills
Fluency in English language
Flexibility to work shifts if required
BenefitsOur people are the most critical component of our long-term success and their health and wellbeing are our priority.
You will enjoy a comprehensive, locally competitive benefits package
Working for a top 5 company in the industry worldwide
Company culture focused on the employee wellbeing
The opportunity to grow a career in Monitoring/Infrastructure
Learning & Development platforms
Sourced from foundit
Skills
Troubleshooting SkillsMicrosoft Office family applicationsHybrid Office and Remote administrationOperating SystemsReporting Abilities
About NTT DATA, Inc.
NTT DATA, Inc.
IT Services & Consulting
40k+
employees
1988
38 years old
Hyderabad / Secunderabad, Telangana
India
About
NTT DATA helps clients transform through consulting, industry solutions, business process services, IT modernization and managed services.
Industries
IT Services & Consulting
Employee ratings
3,506 reviews
3.9/ 5
Culture
3.8
Career growth
3.1
Work-life
3.9
Employees rate it well for
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