Helpdesk Senior Representative - ITIL
NTT DATA BUSINESS SOLUTIONS · Bengaluru · onsite · Posted 62d ago
Undisclosed0–4 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Summary
We are currently seeking a Helpdesk Senior Representative - ITIL to join our team in Bengaluru, Karnataka, India.
Responsibilities - Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email. Activities include recognition, research, isolation, resolution, and follow-up steps.
- Typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.
- Shift: Rotational shift.
- Basic MS troubleshooting.
- Basic computer knowledge.
- Basic TS on networking.
- Basic technical skills for troubleshooting on issues related to computers.
- 6 months of experience in a helpdesk.
- Good communication skills.
- Rotational shift.
- Basic Technical TS skills.
Sourced from naukri
Skills
Technical SupportTroubleshootingClient SuccessBankingComputer NetworkscloudResearchCommunication SkillsHelpdeskArtificial Intelligence
About NTT DATA Business Solutions
NTT DATA BUSINESS SOLUTIONS
IT Services & Consulting
4k+
employees
1989
37 years old
Hyderabad / Secunderabad, Telangana
India
About
NTT DATA Business Solutions helps clients innovate and transform through expert SAP solutions, advisory, implementation, and managed services.
Industries
IT Services & Consulting
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