Helpdesk Senior Associate - Mac Support
NTT DATA BUSINESS SOLUTIONS · Bengaluru · onsite · Posted 61d ago
Undisclosed1–3 yrsfulltimeSourced from
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About this role
Job Summary
We are currently seeking a Helpdesk Senior Associate - Mac Support to join our team in Bangalore, KarnAtaka (IN-KA), India (IN).
Requirements - Helpdesk Senior Associate at Grade-5 position in Service Desk
- Must be a Graduate. B. Tech/B. E or any other technical degree preferred
- Good communication skills with a minimum of 1 year of international calling experience
- Good comprehension writing skills.
- Must possess excellent customer handling skills
- It should be comfortable to work in rotational shift with 24x7 support window
- Familiarity with latest macOS
- Experience in handling Apple workstations (MacBook, iMac etc.)
- Experience in supporting Apple device (MacBook, iMac).
- Provide L2 with technical guidance in activities associated with identification, prioritization resolution of reported problems through Phone, Email Chat.
- Activities include recognition, research, isolation, resolution follow up steps.
- Typically, the associate level participates in a supportive role by acting as a liaison between customers departments within the Client Infrastructure.
- Strong troubleshooting knowledge of macOS, Apple Hardware, Safari, Chrome, MS Office COTS applications etc.
- Sound knowledge of ITIL best practices around Incident Request Management procedures.
- Understanding on how MDM solutions (Jamf/Intune) work.
- Apple Device Support Certification (Added advantage).
- Familiarity with Jamf Pro (Added advantage)
Sourced from naukri
Skills
International CallingMDMAI infrastructureTroubleshootingMac SupportcotsTechnology ConsultingJamfIntuneCustomer HandlingResearchCommunication SkillsHelpdeskArtificial Intelligence
About NTT DATA Business Solutions
NTT DATA BUSINESS SOLUTIONS
IT Services & Consulting
4k+
employees
1989
37 years old
Hyderabad / Secunderabad, Telangana
India
About
NTT DATA Business Solutions helps clients innovate and transform through expert SAP solutions, advisory, implementation, and managed services.
Industries
IT Services & Consulting
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